How to create a Mobile App

In order to create your mobile app, you need to follow these steps:

1. Install the app from the Zendesk Marketplace
2. Create an account with us
3. Create users for your app
4. Customizing the appearance of your app
5. Set up the connection with Zendesk
6. Share the app link with your users

1.- Installing the app from the Zendesk Marketplace

In order to install your app, you need to visit the Zendesk Marketplace, while logged in your Zendesk account, and then click install:

After installation, you will see a new icon in the left sidebar of your workspace:

2.- Creating an account

Now you need to click on Sign Up, and then enter:

• Your email
• Your app subdomain

The app subdomain is very important. Your app will be visible at https://yourappsubdomain.mobileticketing.com, and it cannot be changed.

Therefore, please think carefully about your subdomain before clicking on the Sign Up button.

After this, you will receive an email at the email specified in the form, with your password. If you don´t see it in a few minutes, please check your SPAM folder.

Once you have your password, click on the "Back to login" link, and enter your email and password to log in.

3.- Creating app users

Once logged in, click on Create a new users (or go to Users and click on the + button), and fill out the form.

Profiles

There are 2 profiles. Admins can both access your admin panel (just as you do), and therefore create users and change the App settings. App users do not have access to the admin panel, but will be able to create and see their tickets in the app.

The email will be used to identify your user when logging into your app, so make sure it is correct.

Passwords

Once you save the user, you will be able to change her password. You can also send her an email with that password if you so choose.

4.- Customizing the appearance of your app

Click on the menu icon at the top left of the screen, and go to My App. Set up the color, name of the app, etc. You will see the changes applied at the right of the screen.

Make sure to also upload a square version of your logo as well. It will be used in things like the favicon, installation icons when installing the app on the phone, etc.

5.- Setting up the connection with Zendesk

You will be prompted to enter your Zendesk API token details under the Zendesk tab:

We recommend creating a specific token to be used for your app. To create it:

1. Go to the Admin Centre, by clicking on the icon with four squares at the top right of your screen
2. Search for "zendesk api" then click on Create token. Copy the token to a safe place, and then click Save:
3. Back in the admin panel, enter your credentials along with the newly created Zendesk API Token, and click Check Zendesk Connection. Make sure to have saved the token in the Admin Centre before doing this, otherwise it will not work.

6.- Share the app link with your users

Now the app is ready! You can share the link with your users and they can start installing and using your app to create ticket.

Remember that you can always see the app link at the right panel of the MyApp section, in the Preview:

Next steps:

From now on, you might consider looking at the following topics:

• Installing the app in Android.
• Installing the app in iOS.
• Enabling push notifications.